DEXTRA SPECIALIZED CLEANING LLC (“DeXtra,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit dextraclean.com, request a quote, contact us, or otherwise interact with our services.
1. Information We Collect
- Contact information you submit (name, email, phone number, address, business name).
- Job and quote information (property details, square footage, photos you upload, service preferences).
- Communication content (text messages, emails, chat transcripts, voice call recordings where legally permitted).
- Automatic data (IP address, browser type, device, pages viewed, referring URL) collected via cookies and analytics tools.
2. How We Use Information
- Respond to quote requests and provide cleaning services
- Schedule jobs, send appointment reminders, and confirm completion
- Send service updates, invoices, and receipts
- Send marketing communications you have opted into
- Improve our services and website
- Comply with legal and regulatory obligations
3. SMS / Text Messaging
SMS consent is optional and is collected through public website pages including Request a Quote (https://dextraclean.com/request-a-quote), the Quote tool (https://dextraclean.com/quote), the Contact form (https://dextraclean.com/contact), and the standalone SMS Opt-In page (https://dextraclean.com/sms-opt-in). Consent is not a condition of purchase, message frequency varies, message and data rates may apply, you may opt out at any time by replying STOP, and you may get help by replying HELP.
Mobile information, SMS opt-in data, and SMS consent are not shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties except vendors that provide messaging delivery services for DEXTRA SPECIALIZED CLEANING LLC.
Transactional SMS — By opting in, you agree to receive service-related text messages from DEXTRA SPECIALIZED CLEANING LLC including quote follow-ups, appointment confirmations, job-day reminders, on-the-way notifications, completion confirmations, and post-service review requests. Message frequency varies based on your service activity.
Marketing SMS — By opting in separately, you agree to receive occasional promotional messages from DEXTRA SPECIALIZED CLEANING LLC including seasonal offers, service announcements, and facility maintenance tips. Marketing messages are sent no more than a few times per month. You may unsubscribe from marketing messages without affecting transactional messages.
Message and data rates may apply to both programs. Reply HELP to either program for support contact information. For full opt-in and opt-out details, see our SMS Terms & Consent page.
4. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate (CRM, scheduling, payment processing, communication tools, analytics) under confidentiality obligations.
- Subcontractors performing work on a job, limited to what's needed to complete it.
- Legal authorities when required by law, subpoena, or to protect rights and safety.
5. Cookies and Tracking
We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can disable cookies in your browser settings, though some site features may not work properly.
6. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Quote requests we don't convert are typically retained for up to 24 months.
7. Your Rights
Depending on your state, you may have the right to access, correct, delete, or restrict use of your personal information, or to opt out of marketing. To exercise these rights, contact us at info@dextraclean.com.
8. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure; we cannot guarantee absolute security.
10. Changes
We may update this Privacy Policy. The “Effective Date” above reflects the latest revision. Continued use of our services after changes constitutes acceptance.
11. Contact
DEXTRA SPECIALIZED CLEANING LLC
90 Grove Street, Suite 4
Somerville, NJ 08876
Email: info@dextraclean.com
Phone: (908) 883-3701